MOZUMA
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Help›Shipping and delivery

What are your worldwide shipping rates?

TL;DR: shipping is calculated at pledge time based on your country, item weight, and campaign — the pledge page shows the exact number before you confirm.

Full explanation

Every campaign quotes shipping per region. When you pick a tier, the estimated shipping cost appears next to the product price and locks in when you complete the pledge. No surprise adjustments later.

Rate tiers we use across most campaigns:

  • EU (in-EU shipping): included in the pledge for most items. VAT is calculated separately based on your country (see customs and import duties).
  • UK: typically €4-9 depending on weight
  • US / Canada: typically €12-18
  • Rest of world: case by case — check the pledge card

We use insured carriers (DHL, GLS, DPD, or national post depending on destination) with tracking. Tracking numbers arrive by email 24-48 hours before dispatch.

If shipping doesn't show for your country on a pledge card, we don't ship there for that campaign. Email us — we can sometimes make it work.

Still need help?

Contact support →

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