My item arrived damaged

TL;DR: send us photos within 14 days of delivery — we replace damaged items at no cost. Keep the packaging.

Full explanation

We take physical quality seriously. Every comic + collectible is packed with foam or bubble wrap and ships in double-walled boxes. Damage in transit is rare, but it happens.

If your order arrived damaged:

1. Take photos immediately — the item, the packaging, and the shipping label. All three.
2. Keep the packaging for at least 14 days in case the carrier needs it for their claim
3. Contact us within 14 days of delivery using the form below

We'll send a replacement at no cost. Depending on the item and stock, replacement ships within 3-15 business days.

What counts as damage:

• Torn/creased pages
• Dented or crushed box (that transferred to the item inside)
• Damaged foil, cover, or embossing
• Missing pieces from collectibles
• Broken components

What doesn't:

• Minor scuffs on the shipping box (that didn't damage the item)
• Slight color variance from photos (screens differ from print)
• Normal wear on the item's shipping envelope

If the campaign shipped over 14 days ago and you're just noticing damage now, still reach out — we'll do what we can, no promises.

Still need help?

Report a damaged item →