Shipping Policy
Last Updated: August 9, 2026
1. Order processing
Orders are processed within 3 business days after payment is confirmed. Processing time does not include the transit window shown below.
Address changes: we accept a change of shipping address up to 24 hours after purchase. After that the order is with the warehouse and cannot be updated. Email [email protected] with your order number.
Pre-orders and campaign items ship on the timeline advertised on the product page (typically 60–120 days after the campaign ends). You'll receive a shipping confirmation with tracking once your item leaves our warehouse.
2. Domestic shipping (United States)
3–7 business days from dispatch. Tracking is emailed as soon as the carrier scans the package. We ship via USPS, UPS, and FedEx depending on weight and destination.
3. International shipping
MOZUMA ships to fans in every corner of the globe. Typical transit windows once the package leaves our warehouse:
| Region | Transit time |
|---|---|
| Europe (EU + UK) | 3–7 business days |
| Canada | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of world | 10–21 business days |
Actual delivery may vary during holiday peaks and customs review. Tracking is provided on every trackable service.
4. Customs duties & import taxes
Customs duties, VAT, and any import taxes are the responsibility of the buyer. MOZUMA cannot predict what your local customs office will assess — rates vary by country, product category, and declared value.
If you'd like an estimate before ordering, please check with your country's customs authority. MOZUMA is not responsible for delays or additional charges levied by customs.
5. Shipping cost (starting from)
Exact cost is calculated at checkout based on destination, weight, and dimensions. Representative starting prices for a single item:
| Weight tier | US / EU | Rest of world |
|---|---|---|
| Up to 1 kg (books, patches) | from $8 | from $14 |
| 1–3 kg (figures, medium boxes) | from $18 | from $28 |
| 3+ kg (memorial boxes, multi-item) | from $35 | from $55 |
6. Restricted destinations
MOZUMA does not ship to destinations subject to international export restrictions, including but not limited to:
- Iran, North Korea, Syria, Cuba
- Occupied territories of Ukraine (Crimea, Donetsk, Luhansk)
- Any address on active EU or OFAC sanctions lists
Some large or high-value items also cannot ship to PO boxes or APO/FPO addresses. You'll be notified at checkout if a restriction applies.
7. Damaged in transit
If your package arrives damaged:
- Email [email protected] within 48 hours of delivery with your order number and photos of the damaged packaging + item.
- Keep the original packaging until the claim is resolved.
- MOZUMA files the claim with the carrier and, at our choice, replaces the item or issues a full refund. See our Refund Policy for the full flow.
8. Lost packages
If tracking shows delivered but you haven't received the parcel:
- Check with neighbours, building management, and mail rooms.
- Look for a "safe place" delivery photo in the carrier's tracking link.
- Contact the carrier directly with the tracking number.
- If still missing after 48 hours, email [email protected] and we'll open a trace.
9. Questions
Anything else — email [email protected] with your order number and we'll get back to you within two business days.