1. Return window

Physical items may be returned within 30 days of delivery. Unopened, original-condition returns are the fastest path — opened items are assessed case-by-case.

Digital purchases (single-chapter comics, one-time reads) are non-refundable once accessed, per Terms of Use. If you hit a technical issue accessing purchased content, email us — we'll fix it or refund.

2. How to start a return

1. Email [email protected] with your order number, the reason for return, and photos if the item is damaged, defective, or the wrong product.
2. We'll reply within two business days with a Return Merchandise Authorisation (RMA) number and the return address.
3. Ship the item back with the RMA number clearly marked on the outside of the parcel.
4. Refund is processed within 5–10 business days of us receiving and inspecting the return.

3. Who pays return shipping

• Damaged, defective, or wrong item: MOZUMA covers return shipping in full.
• Change of mind: the buyer pays return shipping, including any customs duties incurred on the return leg.

5. Refund method & timeline

• Refunds are issued to the original payment method.
• 5–10 business days after we receive and inspect the return.
• Your bank or card issuer may take an additional 3–5 business days to settle the credit — this is outside MOZUMA's control.

6. Non-returnable items

• Personalised items (name-engraved plaques, custom-signed prints)
• Opened collectible cards, sealed packs, or signed editions
• Digital comic purchases and subscriptions once accessed
• Gift cards
• Items marked "Final sale" on the product page

7. Exchanges

We currently don't offer direct exchanges. If you need a different size, colour, or variant, return the original per the flow above and place a new order — we'll refund the first purchase in full.

8. Missing refund

If a refund hasn't reached your account after 10 business days:

1. Check the account the payment was originally made from.
2. Contact your bank or card issuer — settlement windows sometimes stretch to 5 working days after we issue the credit.
3. Still no sign of it? Email [email protected] with your order number and we'll investigate immediately.

9. Pre-orders and campaign items

Before production starts: pre-orders and crowdfunded pledges can be cancelled for a full refund. Just email us.

After production starts: cancellation is not possible — your item is being produced specifically for you. If it arrives damaged or defective, the standard return flow applies.

10. Questions

Anything else — email [email protected] with your order number and we'll reply within two business days.